Frequently Asked Questions

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Q: I have camera model c30 my firmware is version S20160530V1.0 how to install new firmware

A:  

Hi there, regarding to your question about C30 camera, pls download the updated version of firmware from this website,  https://soocooofficial.freshdesk.com/support/home  
thanks.

Q: Hi, I have s100pro action cam. My camera's night video and photos are not HD . I dont understand why ? Should I change settings before taking night video and photo ? If yes, what kind of settings I should change?

A:  

Hi there, clicking bottom left icon to enter Photo mode setting menu and then find the "Scene". Then you can select the Night Scene. Thanks.

Q: hi wow resset s100 pro

A:  

Hi there. Pls just go to the camera setting and find the Default Setting and press OK to return menu setting to defaults. Thanks.

Q: brought s300 recently. using 1A usb charger for charging, but amber light stays on even it is fully charged. is it normal?

A:  

Hi there, if the light stays on, it means the battery didn't charged fully. Thanks.

Q: I see 'diving mode' in the settings. What does this do? Also, a reviewer wrote that you cant switch between picture and video more under water. Is this true?

A:  

Hi there, if the "Diving Mode" doesn't be turn on, the image will be very blue in the water.

And the touch screen can't be use underwater. Thanks.

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