Frequently Asked Questions

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
PAGE : Total: 265 questions

Q: Hello, can you please tell me something? After i have updated the FW on S300 to the latest (S300.9.6.3.22.20180208) i can't turn on image stabiliser. Can you tell me why it isn't available anymore? Oh..and please write what a description for the FW updates for us to know what changed. Thank you!

A:  

Hi there, please try to update the firmware again. If it’s still out of work, pls contact us via service@soocoo.cc.

And about changes, the latest version fixes some bugs (such as optimizing bluetooth reconnection) which will give you a better experience.Thanks.

Q: Hi, I am using S300 with internal mic audio recording, there is noise from the recorded video. Is there any way to fix the problem. (Remark: Already using the latest firmware.) Thanks!

A:  

Hi there, the noise from recorded video is an unavoidable problem for action cameras. If you can't stand it, we suggest you purchase an external microphone to record clearer audio. Thanks.

Q: Good day, I want to buy S300 cam to make an video blog etc. The main thing for me is to buy it with external mic (to get good sound quality). In one of the recent question (on 32 page) there's an info, that the mic is blocked on the cam (or something like that). Is the external mic works good at this moment with the newest firmware? Did that problem was resolved? Thank you :)

A:  

Hi there, the external microphone should always works well on the cam. If you have trouble in using our action cameras, pls contact us via service@soocoo.cc. Thanks.

Q: Hi guys, does this camera have an input for an external microphone?

A:  

Hi, may i know which model? Thanks.

Q: Hi, just brought the S300but failed to connect to the Soocoo Android apps. Please kindly advise which soocoo app I should connect the s300 camera to? Thanks

A:  

Hi, it's SooCoo Zone which you can download from app store. And you can scan the QR code from our official website(http://www.soocooplus.com). Thanks.

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
PAGE : Total: 265 questions

Is the question that you are looking for, not here? No need to worry. Ask your questions here.
Ask new Question

 
 
 
 
 
 
Copyright ©2017 SOOCOO Technology All Rights Reserved.