Frequently Asked Questions

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Q: My camera doesn't recognize sd card. it is a SanDisk 64G class 10 sd card. what should i do?

A:  
Hi, you may just format your SD card on the camera before using. Thank you and pls do not hesitate to contact me if you have any other questions, please email us customer service. Thank you.

Q: I purchased an S100 wifi. Is there a remote control for this model?

A:  

Hi there. The S100 action camera does't featured a remote control, but the model S100PRO action camera comes with a remote control. Thanks. 

Q: Are the SOOCOO 1350MHh Rechargeable Li-ion Batteries for C10S/C10SR/C20/C30/C30R/C60 also suitable for S200 camera ? Best regards

A:  

Hi there. We are sorry that the S200 action camera cannot use the 1350mAh battery, cause the size is different. S200's battery is 1200mAh. If you want to buy extra S200 action camera battery pls go to our official web to purchase http://www.soocooplus.com/soocoo-s200-s300-battery-1200mah-2pcs-packet . thanks. 

 

Q: Камера С100, не включается WIFI. Первоначально WIFI включался и можно было просматривать изображение с камеры на телефоне, затем перестал включаться WIFI, телефон перестал видеть камеру.

A:  

Hi there. Did the camera's battery get enough power? When the power is low the wifi will turn off. thanks.

Q: Hello.please correct on your website dimensions s300 (6.1 mm = 61 mm, etc.) Thank you.

A:  

Hi there.  Thank you so much for your kindly remind, the dimensions of S300 should be 6.1cm=61mm. We will go and correct it right now. Thanks again. :)

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