Frequently Asked Questions

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Q: Hi, I recently got the S100 Pro but my battery cover won't open. I have tried to slide it off but it will not open. Do I have to pry it open like a door? I feel like it will break though. I would appreciate any help. Thank you

A:  

Hi there, you may just open it like a door. Cause we also do not know how to help you with this situation. thanks.

Q: Where do I find an owners manual for my soocoo 30 camera please.

A:  

Hi there, you mean the manual for C30? You can download from here"http://www.soocooplus.com/DL/C30-instructions.pdf". Thanks.

Q: I need help using firmware for soocoo c30 v1

A:  

Hi there. What kind of help you need from us? Thanks.

Q: The waterproof case for my camera Soocoo C50 Is not in good conditions, so is not so waterproof anymore. I want to get a new one but I have no idea where to get it, I've searched but no way. I need help

A:  

Hi there. You can purchase the waterproof case of C50 camera from our official website   http://www.soocooplus.com/soocoo-sport-action-camera-waterproof-shell-housing-case-compatible-with-c30-c30r-c10s-f68-f68r-s100-s100pro

Thanks.

Q: Hello I have the following questions,, where can I donwload the manual for the S300? does this camera allows CAR MODE / DASH CAM? thanks in advanced Regards Luis

A:  

Hi Luis, pls provide your email, we will send you the manual of S300.

And you can use it as an dash cam, but you'd better keeep it plug into power bank for lasting the battery life(After full charge, the battery can keep recording video for one and half hours). Thanks.

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