Frequently Asked Questions

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Q: I bought a class 10 as inserted it and it says error insert as card

A:  

Hi there, pls format the sd card before your first using. Go to the camera setting and find the Format setting to format it and then it will be able to use.Thanks.

Q: Hello I would like to ask, SOOCOO S300 is wecam... when starting the computer the camera will power on? thank you for your time in answering this question,, Regards from Mexico Luis

A:  

Hi Luis, sorry that the S300 can't use as a webcam. Thanks.

Q: I lost my manual. What is the default password for the Bluetooth for a Soocoo 30 wifi 1080p?

A:  

Hi there. The bluebooth's default passwaord of SOOCOO 30 is 12345678. thanks.

Q: MY New s100 Pro will not recognize 128gb SD Card, It says Insert SD Card and won't allow setting menu to format card.???

A:  

Hi there.Normally the SD card needed to be formated in the camera before first use. Ignore the warning that requires you to insert an sd card. You try this first. If it’s still out of work, pls contact us via service@soocoo.cc. Thanks.

Q: Do you have PDF manuals available?

A:  

Hi there. Which model of the camera ? Thanks.

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