Frequently Asked Questions

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Q: my firmware version is 20171130V2.0 Is there a more recent version?

A:  

Hi there, if the model is S100 Pro, the recent version has released. You can download from here "http://www.soocooplus.com/soocoo-camera-firmware". Thanks.

Q: What is difference between S100 and S100pro?

A:  

Hi there. S100Pro featured with touchscreen, voice control and remote control, but S100 doesn't feature these functions. thanks.

Q: How to reconnect remote to camera?

A:  

Hi there. Pls press the remote's two buttons(phone button and video button) together at the same time, and it will be matched successfully. thanks.

Q: I'm update firmware S100pro version 20170912V2.0. It's no have date stamp function in photograph mode. I'm can't remove date - time on the picture. How do I remove it?

A:  

Hi there. Pls download the updated firmware from here http://www.soocooplus.com/soocoo-action-camera-battery-2pcs-packet-with-charger-for-c100-s100-s100pro-3-7v-1050mah, update to the newest firmware version 20170928V2.0. Then i think it will be worked. thanks.

Q: Hello, is there an external charger for the batteries of the S200? cordially

A:  

Hi cordially, sorry that S200 doesn't come with external charger. You can purchase one by online shopping. The battery is 1250 mAh. Thanks.

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