Frequently Asked Questions

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Q: Dear soocoo i bought an s100 pro 1 week ago, if i would buy another battery how i can do? Because the recording Time in 2k it not so mouch only 35 minut Keep in touch Best reguard

A:  

Hi there. Pls buy it from our official website http://www.soocooplus.com/soocoo-action-camera-battery-2pcs-packet-with-charger-for-c100-s100-s100pro-3-7v-1050mah. thanks.

Q: My New Soocoo S200 Camera shows NO DIFFERENCE in anti shake when I turn Gyroscope ON. I have seen demos of other Soocoo Action cameras with good Gyro Stabilization, but not mine. Very disappointed! I have Firmware Ver 20180305 V2.0. Is there some newer Firmware to help this?

A:  

Hi there, sorry that the gyro function of S200 can't meet your needs. The latest firmware has released. Downloading from here "http://www.soocooplus.com/soocoo-camera-firmware". Thanks.

Q: Some cameras with the loop recording mode allow you to mark the current loop for saving (by button press or remote control). This makes editing quicker. Can you do this on this camera or any Soocoo camera?

A:  

Hi there. Sorry we do not have that function of SOOCOO cameras. thanks.

Q: hello can I get the manual for the s100pro. Thanks

A:  

Hi there, provide your email address to us, I will send PDF to you. Thanks.

Q: S100 Pro new firmware missing car mode ! and pls add function to change wifi name and password. Tks.

A:  

Hi there. Pls go to our official website to download the updated version of S100PRO firmware, http://www.soocooplus.com/soocoo-camera-firmware , 20170928V2.0 is the updated firmware version. And it will fix all the problems that you mentioned. thanks.

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